Magazine article Business Credit

NACM Award Recipients Discuss Careers in Credit Management

Magazine article Business Credit

NACM Award Recipients Discuss Careers in Credit Management

Article excerpt

In many ways, NACM members Angie Monroe, CBF and Sheryl Rasmusson, CBA followed similar paths. Both found themselves devoted to the credit profession quickly after giving it a try. They have been active in their careers: taking advantage of available resources, participating at the NACM-affiliate level and earning designations through NACM's certification program. Both were honored at last year's Credit Congress & Expo in Orlando.

Monroe and Rasmusson share the journey that led them to the field of credit management, offer insight about changes within the industry and talk of challenges they confront daily.

Meet Your 2014 Student of the Year--Angie Monroe, CBF

Monroe, credit manager at Roofers Supply Inc. in Salt Lake City, originally started out in a secretarial position at Roofing Supply Group about a decade ago. When a position as a credit professional became available, Monroe was asked to give it a try, and her career in credit has been on an upswing ever since.

Now a credit analyst, Monroe has embarked on an ongoing quest to expand her knowledge over the last five years. She obtained a bachelor's degree in accounting from Stevens-Henager College and earned both a CBA and CBF certification through NACM, almost entirely through its self-paced online offerings. In fact, she was still at work on her CBF when she was named NACM's 2014 "Student of the Year" award recipient during last year's Credit Congress in Orlando.

"Down here in St. George, they don't have these [in-person] classes," she said. "For somebody to recognize me for my learning ability was just incredible."

Going back to school as an adult poses its challenges with the most difficult being, finding balance in everyday life, as Monroe discovered. Despite obstacles of being a fulltime employee and parent to seek education, Monroe is a firm believer that anyone with hesitance should rethink such a stance. "I asked myself, 'who's going to benefit from this?' Well, it will be me along with my family," she recalled.

Every class that Monroe took through NACM, she says, helped her fully understand the importance of her position as a credit analyst. She recalled taking a credit "boot camp" seminar that gave perspective on the customer's thinking process--a skill she still uses today. "[The seminar] helped you try and catch your customers in a lie and figure out how you can get payment, and not just saying, 'Well, it's due when its due,"' she explained.

By having an understanding of her customers' mindsets, Monroe found herself being able to better connect with them. When faced with a customer unable to make full payment, she tries to show sympathy while explaining the benefits of making a partial payment. "If you have $100,000 due and can only pay $1,000, pay the $1,000," she said. "It shows faith that you are doing something on your account. I don't think people realize that--there are options."

Since Monroe entered into the field of credit, she found that the way people do business has changed immensely, especially from when the economy plummeted eight years ago. Contracts, she said, were not as extensive as they are now, and everyone is much more cautious. "I tell my customers how important it is for them to get that contract signed," she said. "It's hard to trust people now. Back then, you could trust somebody on their word. …

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