Magazine article The Journal of Employee Assistance

Landmark Research Can Lead to Real Change

Magazine article The Journal of Employee Assistance

Landmark Research Can Lead to Real Change

Article excerpt

Some research and studies provide valuable insights, but are hard to translate into practice, while others end up leading to real change. This issue of the Journal includes several articles that offer the potential to positively impact our professional practice.

Standardizing and improving utilization reports has been a long-standing issue in EAP. Sandra Caffo and Kathleen Greer led a group of National Behavioral Consortium (NBC) members in independent research that investigated the issue of customer preferences in reporting and metrics.

The NBC subcommittee examined current practices and surveyed customer preferences on utilization reporting. The goal was to understand more about what customers valued in EAP reporting and to provide recommendations for consideration by EAP providers. Sandra and Kathleen present key findings in this issue's cover story.

Other research has cast doubt on the effectiveness of conventional wellness programs. Dr. Richard Brown describes how Behavioral Screening and Intervention (BSI), a new alternative approach to workplace wellness, offers strong evidence of effectiveness and cost savings. BSI is delivered by specially trained coaches who, among other duties, follow up on positive screens with further assessment, coaching and referral to available resources. In a future JEA, part two of this article will discuss how EAPs could deliver BSI to their customers.

This issue of the Journal has other articles well worth reading. …

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