Magazine article American Banker

Getting Employees Comfortable with Change Key to IT Overhaul

Magazine article American Banker

Getting Employees Comfortable with Change Key to IT Overhaul

Article excerpt

Byline: Jackie Stewart

Bank of Missouri knew it wasn't just battling inefficiencies with its recent IT project -- it was also waging a war against complacency.

Two years ago, the Perryville, Mo., company's chief executive, R. David Crader, asked the information technology department for the one initiative it would like to complete. With the company's rapid growth -- its assets have grown by roughly 50% and branches have doubled in the last six years -- a way to save time and reduce errors in its business processes was at the top of the division's wish list.

It embarked on a project to simplify how staff completes a variety of tasks ranging from onboarding new employees to handling certain customer requests. The $1.2 billion-asset company selected Jack Henry's jhaEnterprise Workflow to automate both internal and customer-facing multistep processes.

"This is a big focus for us going forward," said Christopher Congiardo, systems analyst manager at Bank of Missouri. "A lot of time has been spent developing and analyzing how we free up our own time. What are the processes that tie us up?"

Utilizing technology was just one piece of the initiative, Congiardo said. He also needed to get the bank's employees on board, since they would be the ones actually completing the various tasks he was looking to make more efficient.

The bank created a focus group of various division leaders to discuss the need for the improvements and the importance of consistency. …

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