Magazine article Health Facilities Management

Keeping Patients in Mind

Magazine article Health Facilities Management

Keeping Patients in Mind

Article excerpt

The rise of consumerism and the push for improved patient satisfaction have captured the attention of large swaths of the health care design, construction and operations communities.

So, for this year's Hospital Construction Survey, conducted in cooperation with the American Society for Healthcare Engineering, we decided to explore how health facilities professionals are bringing patients into the planning and design process and some of the top features being incorporated into projects to improve the patient experience.

While the top-line numbers are provided in this month's cover story, some of the written comments that didn't make it into the story also shed light on the subject.

"We get patients and their families involved in the planning-design-construction process," wrote a facilities director at a hospital in the Northeast. "Our facility designs are centered around three principles--patient care, patient safety and patient experience," wrote a director of facilities and construction at another Northeastern hospital.

One noteworthy trend is the number of respondents who equated patient experience with efficiency and flow.

"Our new facilities are designed around staff and patient movement and treatment patterns," stated a facilities director from a Western hospital. …

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