Magazine article Landscape & Irrigation

4 Ways to Make Dispatching Landscaping Crews Easier

Magazine article Landscape & Irrigation

4 Ways to Make Dispatching Landscaping Crews Easier

Article excerpt

Do you ever wonder what it would be like if someone decided to make a reality show out of your life?

For most of us--you know, those of us who aren't Real Housewives or America's Next Top Model--people would probably be pretty bored if they had to watch us go about our daily activities. But sometimes even ordinary life can get so crazy that you almost wish someone had a camera on you, just so other people can see what it's like.

Multitasking is a fact of life for a landscaping business dispatcher, who would be the juggler if the company were a circus. Every day presents new challenges to overcome, and this is the busy season--meaning the phone never stops ringing with new orders for mulching, sodding, planting, you name it.

Fortunately, there are ways a dispatcher can make life easier for himself or herself year round, as well as during busy seasons.

1. Be the all-seeing eye.

To properly handle incoming jobs--especially last-minute jobs --a dispatcher needs know which landscaping crews are out in the field and what equipment is with them, as well as who has time to squeeze in another stop. Being able to see all this on one dashboard can save plenty of frustration--think of all the times dispatchers have wondered, "Where the heck are Tom and his guys?" when trying to find a crew for an 11th-hour job.

2. Stay organized.

A dispatcher needs access to a ton of info--customer records, job orders, schedules, vehicle locations--like yesterday, and frantically paging through sheaves of paper files while Customer A is on line one and Customer B is holding on line two is no way to keep things moving along. …

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