Magazine article Management Today

Britain's Most Admired Companies: MT Company Showcase 2016 - BT Group

Magazine article Management Today

Britain's Most Admired Companies: MT Company Showcase 2016 - BT Group

Article excerpt



Head office: BT Centre, 81 Newgate Street, London EC1A 7AJ

Number of employees: At 31 March 2016, we had 102,500 full-time equivalent employees in 61 countries, with 81,400 based in the UK.

This includes 12,800 who joined the group as part of EE


BT's purpose is to use the power of communications to make a better world. We're one of the world's leading providers of communications services and solutions, serving customers in 180 countries. Our principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services.

Our goal is to deliver sustainable profitable revenue growth by broadening and deepening our customer relationships. The three pillars of our strategy support our goal: deliver great customer experience; invest for growth; and transform our costs. And with the acquisition of EE, our investment areas are evolving to focus on having the best integrated network in the UK and being a fully converged service provider.


We compare pay and benefits for our people with companies of similar size and complexity to ensure our remuneration is competitive. In the UK, most of our engineering and support people are paid on terms and conditions negotiated through collective bargaining with our recognised trade unions, ensuring fair terms and conditions for all. Our managers' pay and bonuses are determined by a combination of business performance and their personal contribution to the company. We support our people by providing a range of retirement savings plans. Almost 60% of our people take part in one or more of our savings-related share option plans.


Our people are at the heart of our ambition to deliver an excellent customer experience and sustainable profitable revenue growth. As our business evolves to meet the needs of our customers, we adapt our organisation, redeploying people through the BT transition centre. This helps us avoid redundancies. We recruit talented people to ensure we have a workforce to meet our requirements hiring in key areas, eg, field engineers, graduates and apprentices. We create meaningful roles so that people understand what they're responsible for, and we invest in learning and development.


We continue to focus on the health of our organisation. …

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