Magazine article Health Facilities Management

Perceptions of Cleanliness Could Cost Hospitals

Magazine article Health Facilities Management

Perceptions of Cleanliness Could Cost Hospitals

Article excerpt

Patients who perceive hospital cleanliness in a negative light often do more than give low scores on HCAHPS surveys. Many assume that they are at greater risk of acquiring a health care-associated infection (HAI) during their stay and will not recommend the hospital to others. Moreover, new research suggests that their suspicions are often correct.

These are a few key findings in new research from Press Ganey and Compass One Healthcare. The firms also say that results of an analysis of HCAHPS patient experience of care metrics and the incidence of specific HAIs reported to the Centers for Medicare & Medicaid Services for the year ending June 30, 2014, show a relationship between patients' perceptions of cleanliness and HAIs.

"... The data show a clear correlation between patients' perceptions of cleanliness as measured by the HCAHPS question 'How often were your room and bathroom kept clean?' and the incidence of methicillin-resistant Staphylococcus aureus and Clostridium difficile," the report states. "Hospitals that scored in the highest quintile for cleanliness had, on average, the lowest number of reported infections."

As for what environmental services (ES) teams can do to improve patient perceptions about cleanliness, the report recommends:

* ES staff should understand, communicate and take pride in the important role perceptions play in patient safety and clinical quality improvement efforts. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.