Magazine article Business Credit

Shining Bright: NACM Celebrates Its 20-Year Partnership with UTA

Magazine article Business Credit

Shining Bright: NACM Celebrates Its 20-Year Partnership with UTA

Article excerpt

When celebrating a 20-year anniversary, the appropriate gift is one of platinum, which does not tarnish. As NACM celebrates its 20-year-long partnership with United TranzActions (UTA) as its preferred payment processing provider, the organization recognizes that not only has the relationship not dimmed through the years, but given the evolving nature of both organizations, it shines all the brighter.

"I'm proud of the level of honesty and integrity that we have in our day-to-day operations and the tremendous trust that NACM has placed in us," said Dean Middleton, president of UTA. "We move billions of dollars every year on behalf of the members. I think that's an extremely high level of trust that has been given to us and we're honored by it."

A chance meeting started it all. When UTA was still a young company, it was providing services to Hughes Supply and through that relationship Middleton was introduced to Mark Horn, CCE, and past NACM National Chairman Jack Clark, CCE. They were the ones who familiarized Middleton with NACM and sparked an opportunity to offer services to the organization. "It was a family in the making, which developed over a three- to four-year period and is very healthy to this day," Middleton said.

Middleton went to work listening to the NACM membership to understand the services it needed. "I remember a wise man telling me, 'Always listen very carefully to what the customer is asking for and try to give it to them, and if you don't, someone else will,'" he said.

One Stop, Full Stop

When UTA started, the only service it provided was Check Guarantee, by which if a check is returned unpaid, it covers the amount and handles all collection processes. It remains the company's core service and UTA has become the largest check guarantee provider in the United States. Early on, UTA created the NACM membership benefits package and has added many services since then.

"We are now a full one-stop payment processing company," said Michael Williams, who has been partnered with Middleton since day one and is senior vice president of NACM relations. "We still have people coming to us and saying 'We just don't have any returned checks' They have no idea what we have evolved into. Regardless of the size of the company and regardless of their needs, we have something for everyone."

Those somethings number seven different services with more in development. The services include ACH Processing (With Guarantee), for deposits and collections made by phone; Credit Card Merchant Services, in partnership with Vantiv; Online Bill Pay, for customer-initiated payments on a company's own website; A/R Automation, in partnership with DadeSystems, for accounts receivable payment capture in a single platform; Mobile Deposit, for check deposits by camera through an Apple or Android device; and Remote Deposit Capture (With Guarantee), for scanning checks with no returns.

NACM members may not be aware of all of UTA's capabilities. "We have a suite of services and solutions that most credit managers and credit professionals can take advantage of," said Rafael Cervantes, UTA national account executive. "There will always be something that they find beneficial."

Solutions for All

UTA finds that a lot of companies are using an old system in which a check is faxed in to them. A paper check then needs to be created and deposited, which needs time to clear. UTAs ACH service processes payments in a secure online environment, and customers can have same-day deposit and guarantee by UTA.

Thomas Sacher, CCE, corporate credit director at WATSCO Inc., a large independent distributor of HVAC equipment, has been using UTA for as long as UTA has been in business. He said that UTAs services eliminate the old saying, "The check is in the mail." The information about the check can be given over the phone and the order released. Particularly toward the end of the month, Sacher's company and others are trying to get as many checks deposited as possible. …

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