Magazine article Management Today

Books: Author Q&A - Mark Price

Magazine article Management Today

Books: Author Q&A - Mark Price

Article excerpt

Fairness for All

David Fickling Books, pounds 10.99

- Why did you write the book?

I was motivated after going to the Occupy protest outside St Paul's in 2011. What struck me was that they weren't the anarchists you see throwing petrol bombs outside G7 meetings, they were ordinary people, expressing ordinary concerns. At its most ruthless, capitalism will exploit to the benefit of those providing finance.

I wanted to tell the story of the John Lewis Partnership in the modern context, explaining how engaging the workforce has wider advantages for society.

- How important is long-term thinking in business?

It's a conversation I used to have with my marketing directors when I ran Waitrose - who's more important, the customers you have or the customers you don't have? The answer is always the customers you already have. It's why I introduced the free coffee and newspapers.

- Your father was a wholesaler - what did you learn from him? …

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