Magazine article Journal of Property Management

Veritas: The Collaborative Company

Magazine article Journal of Property Management

Veritas: The Collaborative Company

Article excerpt

The "Collaborative Company" is a term used to describe the series of initiatives launched by Veritas Investments and its affiliates. Their goal has been to enhance teamwork across department and company lines, improve customer service and performance with residents and the community, and provide employees with a greater sense of workplace empowerment and inclusiveness. It's also the set of initiatives that made Veritas the 2016 winner of the REME Award for Employee and Leadership Development.

CEO Yat-Pang Au instilled many of these principles while building the firm, and the "collaborative company" was formalized in 2014 as the firm experienced rapid growth. The objective was to maintain the crucial "small company" atmosphere of dedication to client service and focus on innovation amid an increasingly competitive environment for talent in the high-growth San Francisco Bay Area.

The Collaborative Company initiative instilled a firm-wide focus on experience on both sides of the business--from the employee and internal operations, to the resident, tenant and external customer service. This approach was meant to build a workforce that fully understands its diverse customers and enables innovation and problem solving to stay highly competitive.

The differentiators used to drive the collaborative company were:

* Institutionalize a culture of teamwork and collaboration

* View every constituent as a customer

* Welcome new ideas, innovation and technology

Veritas began rolling out the initiatives across the company through a series of employee communications, executive/leadership meetings, "all hands" meetings and single-effort projects.

PROGRAM HIGHLIGHTS INCLUDED:

* "Collaboration Perk:" All employees, from headquarters staff to field personnel, could spend up to $50 per month as a reimbursement for any activity of an employee's choosing, so long as it was in collaboration with another employee and posted to the company's Yammer online site. …

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