Magazine article Talent Development

Apple Federal Credit Union

Magazine article Talent Development

Apple Federal Credit Union

Article excerpt

In a crowded regional market and besieged by online newcomers, Apple Federal Credit Union, a nonprofit, member-owned financial services cooperative, uses talent development as a competitive differentiator. Its learning team contributed to more than 40 different projects in 2016, driving high employee engagement, organizational continuity, strategy, and strong customer service.

Employees receive a taste of the importance of learning at Apple FCU as soon as they start with the company. During a five-day onboarding program, called ANEW (Apple New Employee Welcome), the CEO, chief operating officer, senior vice president of HR, and other senior leaders deliver lessons about the organization's history, culture, and strategy.

Next, new hires receive formal and online training that will help them succeed in their new roles, and then receive several free gifts branded with the company logo. At a breakfast during this week, the employees are paired with "ambassadors," who are mentors responsible for guiding them through their first 90 days on the job. An important part of the program's mentoring process is the four hours of training mentors receive to ensure they effectively serve their new colleagues.

As people continue working at Apple FCU, the organization only becomes more invested in their well-being. One important metric talent development tracks and supports is Staff Loyalty Net Promotor Score (SLNPS), which measures the likelihood that employees would recommend the credit union as a great place to work.

Management training is one tool that helps drive SLNPS. Considering that an employee's manager often helps determine whether the employee enjoys her job, Apple FCU puts a lot of effort into these learning initiatives. …

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