Magazine article American Libraries

Baker & Taylor Customized Library Services

Magazine article American Libraries

Baker & Taylor Customized Library Services

Article excerpt

How does your library use Baker & Taylor's Customized Library Services (CLS)? Gail Borden Public Library District (GBPLD) uses the full CLS suite, which includes extensive collection development assistance from Baker & Taylor librarians and fully cataloged and processed items.

How does Baker & Taylor's CLS serve your library's needs? The main beneficiaries of CLS are GBPLD library cardholders. They receive books faster than before. Books arrive fully cataloged and processed and are shelved immediately after invoicing. CLS staff have become an extension of library staff, and the library relies on them to help serve customers better.

What are the main benefits? Using outsourced services like Baker & Taylor's CLS was considered at Gail Borden only after staff defined clear goals for how CLS would affect staffing and time management within the whole library. Those goals included increasing staffing levels in the newly formed Division of Community Services and Program Development, building a home for a burgeoning digitized collection, creating new partnerships with community groups, and shortening wait times at all service desks.

GBPLD forged a partnership with Baker & Taylor and learned that it could maintain high professional standards, allowing other services throughout the library to benefit. …

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