Magazine article Information Today

Webhelp.com Launches Human-Assisted Search Engine

Magazine article Information Today

Webhelp.com Launches Human-Assisted Search Engine

Article excerpt

Webhelp.com has announced that it has launched what it claims is the first Internet search engine that features real people helping Web surfers find just what they need in real time. According to the announcement, Webhelp.com is free, and provides value by making searches more time-efficient and by producing more relevant results. At Webhelp.com, people chat online with specially trained agents who can help them search, shop, and surf the Internet.

"There's a bewildering array of information on the Web today, and we wanted to find a way to help people find the information they need in a quick, personalized, and accurate fashion," said Kerry Adler, president and CEO of Webhelp.com. "Webhelp.com is the first, and the only service, that, unlike traditional search engines, takes advantage of common sense and human intuition."

Adler noted that, according to a study by the NEC Research Institute, as of October 1999, there were some 800 million Web pages on the Internet, up from 320 million in 1997. …

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