Magazine article Risk Management

Wanted: Workers' Comp Benchmark

Magazine article Risk Management

Wanted: Workers' Comp Benchmark

Article excerpt

In a recent survey, employers, claims payers, managed care providers and others revealed their priorities for workers' compensation managed care and how they measure the outcomes. Conducted by The Journal of Workers Compensation, in conjunction with Peter Rousmaniere of Cambridge, Massachusetts-based Rousmaniere Designs and Maddy Bowling of The Hartford in Chicago, the poll indicates that the overall picture is more important to these groups than smaller, immediate cost savings.

Ranked as important goals for cost containment and managed care for a majority of respondents are: reducing overall claims costs, returning workers to pre-injury functioning and reducing the number of lost workdays. Broken down by respondent category, a majority of employers list the first two issues as important, in addition to compliance with state and federal regulations.

But how well are these goals measured? Results indicate overall claims costs, medical cost savings, frequency of lost-time claims and lost workday reductions are evaluated most often. (Claims payers and managed care providers also measure customer satisfaction.) This contrasts with the indicated priorities, though. For example, only 33 percent of respondents rate reducing medical costs as important, but 69 percent measure this. …

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