Magazine article American Banker

Processor Pampers Employees to Keep Them Happy and in the Fold

Magazine article American Banker

Processor Pampers Employees to Keep Them Happy and in the Fold

Article excerpt

COLUMBUS, Ga. -

On the banks of the Chattahoochee River, behind a dazzling display of corporate glass, lies a long riverwalk of clay-colored bricks. At first glance, the bricks, each one engraved with a name, might be a monument to civic leaders or war victims. In this case, though, they are a tribute to workers at Total System Services Inc.

The processor's unique corporate culture transcends appearances, however. Atlanta-based Synovus Financial Corp., the majority owner, has been named one of Fortune's "100 Best Companies to Work For" for the past three years.

Total System is credited with helping to create a middle class in Columbus, once dominated by textile mills. The high-tech company's modern headquarters stands out against the old-fashioned city, but it has kept its small-town, family-style approach to relationships with its card issuers and it takes the same approach with its staff. Many large meetings begin with a prayer session. The company is recognized for its employee loyalty and many top executives have been with Synovus for dozens of years.

The rare attentiveness "is nothing new for us, it's just that we've gotten a little more refined, a little more sophisticated, and a little better at it every year," said Richard Ussery, chief executive officer.

There is perhaps no more tangible sign of the company's pampered employees than its slick new $100 million complex, completed in mid-1999 and home to 2,200 of 4,300 employees. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.