Magazine article Information Today

Endeavor Announces Voyager Implementations and Feedback Study, Expanded Company Access

Magazine article Information Today

Endeavor Announces Voyager Implementations and Feedback Study, Expanded Company Access

Article excerpt

In separate releases, Endeavor Information Systems, Inc. has announced that five libraries in the University System of Georgia (USG) are installing Voyager's Universal Catalog; that it has expanded customer access through a new Web site design, increased support hours, and added a Voyager customer feedback study; and that the Australian Defence Force Academy (ADFA) has selected its Voyager integrated library management system.

University System of Georgia

According to the release, Endeavor's Universal Catalog will allow the University System of Georgia to create a centralized union catalog, provide quick and easy access to research literature, have the resources to develop complementary collections, and decrease the number of mediated interlibrary loan requests.

The libraries participating in the initial implementation of the Universal Catalog are the Medical College of Georgia, Columbus State University, Coastal Georgia Community College, Bainbridge College, and the University of Georgia. The remaining USG libraries will join the Universal Catalog throughout the summer.

The Universal Catalog allows patrons to execute single searches against the holdings of many libraries and eliminates the need to search the catalog of each participating library individually. It also offers access to a de-duplicated database of bibliographic records, and detailed holdings and item information retrieved in real time from local libraries' databases.

"The Universal Catalog offers significant resource-sharing benefits for cooperating libraries," said Jane Burke, Endeavor's president and CEO. "For a large consortium like the University System of Georgia, the Universal Catalog provides what is needed in today's academic and research libraries: complete access to information. The USG libraries are setting a trend toward united collections, cross-consortial borrowing, and a unified USG catalog. We are proud to partner with such a respected and forward-thinking consortium as the University System of Georgia."

New Web Design, Expanded Hours

To expand its customer service, Endeavor unveiled its new Web site design (http://www.endinfosys.com) in March. The site now offers Voyager customers information about Endeavor and its suite of products which includes Voyager, ImageServer, Media Scheduling, Citation Server, ENCompass, and additional Voyager modules such as ILL capabilities, geospatial searches, remote storage options, 3M SelfCheck, Universal Catalog, and Universal Borrowing.

The company has also enhanced its customer service by expanding its customer support hours to include live accessibility for Voyager libraries in Europe and Australia. In order to provide service to these global customers, Endeavor's technical support and customer support analysts will now be available from 5 a.m. to 9 p.m. CST.

Voyager Feedback Study

In March, Endeavor hosted a customer driven product-enhancement meeting in Chicago. Thirty-one customers from around the world participated to provide firsthand feedback to the company for the 2001 release of its Voyager product.

The 31 Voyager enhancement subcommittee members were appointed by the Voyager User Group Board as experts in a particular area. Participants, who came from the U.S., Canada, England, Scotland, New Zealand, and Australia, represented the needs of 600 libraries of all sizes and types. To assist in this process, the subcommittee members learned about the product management process and how to better communicate development priorities to Endeavor. …

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