Magazine article Journal of Property Management

Learning to Really Communicate

Magazine article Journal of Property Management

Learning to Really Communicate

Article excerpt

As we head into the millennium, a manager has more ways of communicating then ever before. Yet, most of us usually only hear half of what is being said and, if speaking, are only putting forth half of the energy into communication that we should. Today's manager must utilize visual media creatively if he or she is to get his or her job accomplished in the most productive way. Statistics indicate that about 85 percent of all we learn and remember come from our eyes. We remember 20 percent of what we hear, 30 percent of what we see, but 70 percent of what we see and hear. Data indicates a 50-percent greater return for the time and money invested in training, delegating, or motivating, if employees both see and hear the information.

Are Your Talking To Me?

When a manager is in the role of speaker, he or she is the number one visual aid. The idea is to be careful in what we are communicating to others beyond the words we use. Body language and our physical appearance alone can make or break a presentation. Posture tells people who you are as much as the clothing you wear, which should complement your personal style and purpose. Using gestures can emphasize what you mean and making eye contact shows your commitment to connect. Keep in mind the impact of facial expressions and remember the tone of your voice is usually a dead giveaway to your true feelings. When you smile, it translates into your voice and your audience will pick up on your enjoyment of speaking to them.

To be an effective speaker, keep these general rules of verbal communication in mind:

Length--Use shorter words, one or two syllables.

Choice--Animate what you say with active verbs.

Proper Use--Avoid speaking in jargon, unless it's the listener's jargon.

Color--Add visualization to your message with descriptive words.

The way you sound also has an impact. We all know how hard it is to listen to someone drone on and on and on. When speaking, check your pitch; fluctuate to emphasize emotions or feelings. Pace yourself, don't rush through a speech. Vary your delivery to maintain the listener's attention. Be sure to be clear and concise, speaking up and down as appropriate. …

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