Magazine article American Banker

Maryland Banker's Hunch Saves a Lottery 'Winner'

Magazine article American Banker

Maryland Banker's Hunch Saves a Lottery 'Winner'

Article excerpt

The customers at Columbia Bank's branch in Towson, Md., are fairly predictable.

Most of them are residents of Edenwald, a 400-person retirement facility in the town, and they typically use the branch to deposit pension and Social Security checks and withdraw money once or twice a month to cover expenses. To Suzanne Borkowicz, the branch's manager and one of its two employees, these people are like neighbors.

So last spring, when Ms. Borkowicz noticed one of her elderly customers making a larger-than-normal withdrawal for the second time that week, she drew her aside and, as she gave her the money, asked a few subtle questions.

"I know personally all of the residents and their families, and I knew for this individual to withdraw large sums, it was out of the ordinary," she said.

But the customer didn't say there was anything wrong. She was wiring the funds to a nephew in Canada, she told Ms. …

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