Magazine article American Banker

Canada EBPP Firms Vow Hands-Off Policy on Customers' Data

Magazine article American Banker

Canada EBPP Firms Vow Hands-Off Policy on Customers' Data

Article excerpt

The heads of two Canadian electronic bill payment and presentment ventures spoke out last week against data mining and said their companies will not access, store, or sell customers' personal data.

Peter Melanson, president and chief executive officer of Epost, said companies that transport data cannot afford to violate privacy. "Just as Canada Post will not look inside the physical envelope, we will not look inside the electronic envelope," he said.

Gordon Graham, president and CEO of e-Route, said: "We don't create a profile of you. We don't keep track of you. We're a completely hands-off relayer of data."

Epost was established in November 1999 as a joint venture of Canada Post Corp. and Cebra Inc., the online subsidiary of the Bank of Montreal. e-Route was formed in 1998 by six Canadian financial institutions, including Toronto-Dominion Bank and Canadian Imperial Bank of Commerce.

The two men spoke last week at a conference organized by Derivion Corp., an Internet billing company. During the conference Devirion announced the results of a Gallup poll it had sponsored to find out more about Canadians' views on privacy.

The poll found that Canadians do not feel that online companies are doing a very good job at keeping their personal date private, said Josephine Mazzuca, a research analyst at the Gallup Organization. "When consumers are given a certain level of control over the situation, they tend to feel more comfortable," she said. However, "75% of customers don't know how to remove their names from a mailing list. …

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