Magazine article Journal of Banking and Financial Services

Member's Perspective

Magazine article Journal of Banking and Financial Services

Member's Perspective

Article excerpt

AS A CAREER BANKER FOR 33 YEARS, AIBF FELLOW CHRIS HERDE HAS WORKED ACROSS THE RETAIL, BUSINESS AND CORPORATE SECTORS -- AND NOW ADDS WHOLESALE BANKING TO HIS `REPERTOIRE'.

Chris, the National Australia Bank's general manager for the bank's Australian financial institutions group, is enthusiastic about his experiences working in various team environments in the bank.

In fact, he cites these opportunities as much his career highlights as several overseas stints in London and Tokyo and, briefly, Hong Kong, Singapore and Bahrain.

Now based in Melbourne, Chris is responsible for NAB's interaction with financial institutions including banks, building societies, insurance companies, funds managers, stockbrokers, and government.

With a team of relationship managers reporting to him, Chris says the key focus of his group is "delivering a range of solutions to customers to allow them to do their business more efficiently and at a lower cost".

He sees the key challenge in this segment as recognising that while the migration to e-commerce presents opportunities to customers, not all of them can commit to the high levels of capital expenditure required.

Chris notes that because of the changes in the way financial markets operate, rival financial institutions are now NAB customers as well: the "compete in the morning and collaborate in the afternoon" syndrome.

Indeed, some of these customers now use the NAB's distribution network instead of operating their own branches. …

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