Magazine article Talent Development

Test Your Etiquette: Do You Need a Refresher Course in Business Etiquette? Take This Quiz to Find out. (Your Career)

Magazine article Talent Development

Test Your Etiquette: Do You Need a Refresher Course in Business Etiquette? Take This Quiz to Find out. (Your Career)

Article excerpt

Basic business manners encompass much more than saying please, thank you, hello, and goodbye. Etiquette spans the realm from customer service to ethics. What's your etiquette IQ? Test yourself by answering the questions below. Answers are True or Fake unless otherwise noted.

1. This is a proper introduction: "Ms. Boss, I'd like you to meet our client, Mr. Smith."

False. The name of the person with the greatest authority or importance should be mentioned first, and clients always take precedence. Also, a proper business introduction should include first and last names, for example, "Bill Smith."

2. If someone forgets to introduce you, let the conversation continue without comment.

False. You should introduce yourself by saying something like, "My name is _____. I don't believe we've met." Or, "I am ____________, Joe's wife, and you are?"

3. If you forget a name, keep talking and hope no one will notice.

False. It's OK to admit that you can't remember. Say, "Your face is familiar, please help me with your name." Or, "My mind just went blank, your name is?" Or offer your name and wait for the other person to respond with hers.

4. When shaking hands, a man should wait for a woman to extend her hand.

False. Business etiquette has become gender neutral. Men don't have to wait for women to offer their hand first.

5. Who goes through a revolving door first?

a. Host

b. Visitor

a. Host. That enables him or her to lead the guest to their meeting place.

6. It's OK to hold private conversations (in person or on a cell phone) in office bathrooms, elevators, and other public spaces.

False. The walls have ears: You never know who could be overhearing details of your business transaction or personal life. And it's rude to invade public areas with your conversation.

7. If you carry a drink at a cocktail party, hold it in your left hand.

True. That will allow you to shake hands without having to juggle.

8. What percentage of a message is conveyed by your appearance?

a. 30 percent

b. 55 percent

c. 75 percent

b. 55 percent. Your clothing should fit and be appropriate for the workplace, and you should be properly groomed. That may seem to be common sense, but the trend to business casual 24/7 has led to some sloppiness. Also pay attention to your body language, and don't forget to smile!

9. When two U.S. businesspeople are talking, the distance between them should be approximately

a. 1 1/2 feet

b. 3 Feet

c. 7 feet

b. 3 feet. Closer invades personal space; farther apart forces people to raise their voices. The appropriate physical distance for communicating varies according to country; inform yourself about the cultural differences.

10. If a business associate's fly is open, you should let him know.

True. You'd want someone to tell you, wouldn't you? Instead of letting him be embarrassed, take him aside discreetly.

11. It's acceptable for women to dress somewhat sexily for company parties.

False. They're still business events, so women (and men) need to dress appropriately and professionally.

12. Business casual attire requires hose for women, socks for men.

True. An exception is when your company holds an event at a beach or pool.

13. To signal that you don't want wine, turn your wine glass upside down.

False. Just wave your hand over it when asked or say, "No, thank you."

14. …

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