Magazine article American Banker

Citizens of Mich. Eyes Imaging

Magazine article American Banker

Citizens of Mich. Eyes Imaging

Article excerpt

The new technology chief at Citizens Banking Corp., a $7.5 billion-asset multibank holding company in Flint, Mich., says that check imaging is high on his list of applications to develop.

Roy Eon, who joined the company last week as the manager of operations and technology and an executive vice president, said that Citizens -- like most small and midsize banking companies -- does not plan to become a technology powerhouse but does want to keep up with the latest developments and follow the trail set by larger banks.

"Typically we're not the first ones to provide leading-edge technologies, but if the risk is low and the payback significant, we are an early adopter so that we can maintain a competitive edge," Mr. Eon said in an interview.

Check imaging has enjoyed newfound enthusiasm at financial institutions of all sizes, including Citizens. Its two subsidiaries -- Citizens Bank in Michigan and Illinois and F&M Bank in Wisconsin and Iowa -- are preparing to introduce a service that will let customers view images of canceled checks over the Internet. The banks will also send images instead of returning paper checks in customers' monthly statements.

Mr. Eon said he wants to go further with imaging technology by offering images of loan documents and other paper-intensive files.

"There's opportunities in these areas -- the organization pushes too much paper," he said.

Before joining Citizens, Mr. Eon managed operations and technology at the $3 billion-asset First Merchants Corp. …

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