Magazine article Management Today

BRAIN FOOD: Route to the Top ... Sharing Bad News

Magazine article Management Today

BRAIN FOOD: Route to the Top ... Sharing Bad News

Article excerpt

Don't put it off. The longer you leave it, the harder it will get and the greater the chances the other person will hear the bad news on the grapevine, making the talk more difficult.

Create the right environment. Find a quiet place where you won't be disturbed and leave plenty of time. You don't want to be called away in the middle of a difficult conversation.

Be prepared. Think about all the questions you might be asked and the answers that you'll give before you start the conversation. Be absolutely clear on the facts.

Give all the facts upfront. That's important for putting everyone on an equal footing. Talking around the subject doesn't help anyone, and drip-feeding information only extends the agony.

Listen and stay calm. Allow time for the other person to ask questions and encourage them to share their views. It is more likely that they are angry with the situation rather than with you. …

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