Magazine article Work & Family Life

Getting Heard and Understood in Today's Workplace

Magazine article Work & Family Life

Getting Heard and Understood in Today's Workplace

Article excerpt

Getting heard and understood in today's workplace

Our fast-paced, electronically driven workplace is eroding our ability to talk and listen. Yet we need to keep presenting ourselves-and our ideas-verbally and in person. Enter Sonya Hamlin, an author and communications expert with a helpful new book How to Talk So People Listen.

Hamlin focuses on three factors that have changed our ability to be heard and understood: (1) new technology that makes information-gathering increasingly a solo endeavor, (2) generation gaps and the remarkably different approaches to work (and life) of Baby Boomers, Gen X and Gen Y, and (3) a multicultural workforce that brings together people who see and understand things differently.

Hamlin argues that these factors demand new skills, insights and appreaches. Using facts, visual demonstrations, scenarios and how-to examples, she offers solutions to a range of workplace challenges such as handling meetings successfully as leader or participant and delivering memorable presentations that will make self-involved listeners (and that's most of us) into active participants (see On the Job on page 4). …

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