Magazine article Public Finance

Patient Survey Highlights Gaps in Ward Service

Magazine article Public Finance

Patient Survey Highlights Gaps in Ward Service

Article excerpt

A national survey of patient experiences has revealed that 'there is still more work to do' in improving hospital care, the Healthcare Commission has said.

The commissions survey of 80,000 adult inpatients attending all NHS hospitals in England, published on May 26, found that the majority rated their care as good' (15%), Very good' (37%) or excellent' (40%). However, patients' views on the standards of personal care, information and hospital cleanliness raised 'important questions'. One conclusion was that 39% of patients who needed help at meal times either never received it (18%) or received help only sometimes' (21%).

The survey was conducted in autumn 2005 - before deficit problems led to well-publicised nursing staff cutbacks - yet 31% of patients reported that wards were only 'sometimes' staffed by enough nurses and 11% said there were 'rarely or never' enough nurses.

Only 59% of patients using the nurse call button said it was answered within two minutes, down from 63% last year. …

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