Magazine article Public Finance

Jobcentre Plus Failing the Public, Warns Union

Magazine article Public Finance

Jobcentre Plus Failing the Public, Warns Union

Article excerpt

Jobcentre Plus offices are 'teetering on the verge of breakdown' because the system designed to speed tip benefit payments and jobseekers' services has failed, a civil service trade union has warned.

Drawing on official figures from the Depart ment for Work and Pensions, the Public and Commercial Services union last week claimed that Jobcentre Plus was still massively failing the public' and 'adding to an increase in waiting times for benefits'.

PCS officials claimed that just 31% of interviews for jobseeker allowance and income support claimants have been booked within the DWPs four-day target this year. However, the DWP disputed that, claiming that more than 80% of all interviews were arranged within the target time.

But the PCS also claimed that, at times this year, over half of callbacks necessary to glean additional information from claimants (56.8%) were also missed.

Additionally, in the week beginning May 20, more than 58% of new claimants' details were not transferred electronically from call centres to Jobcentres, the PCS said. …

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