Magazine article Public Finance

Citizens' Views Crucial to Better Public Services

Magazine article Public Finance

Citizens' Views Crucial to Better Public Services

Article excerpt

The government's 'double devolution' rhetoric will only be meaningful if communities are involved in deciding how their public services operate, business leaders have warned.

The CBI this week urged local authorities to take radical steps to ensure that citizens' views formed the foundation of reform. It said that although three-quarters of councils are beginning to experiment with programmes to engage council taxpayers more, almost two-thirds of people feel public services providers do not listen to them.

CBI director general Richard Lambert said: 'Improvements already achieved are often not recognised by local people because they don't play a significant enough part in shaping the services they receive.

'Giving communities more engagement from the planning stage all the way through to service delivery and assessment would help improve both the services and people's perception of them. …

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