Magazine article Risk Management

Using Interviews to Indentify Critical Issues

Magazine article Risk Management

Using Interviews to Indentify Critical Issues

Article excerpt

Risk managers can identify critical issues through dialogues with department heads. Effective communications rely on an information-gathering process that includes the frequent use of open-ended questions (those that start with the words how, what, where, when, why and who) and the selective use of closed-ended questions (which start with could, can or will). It is also helpful to ask one question at a time because piggybacking questions may confuse the individual being interviewed.

Another important key to effective questioning is the ability to wait for a response silently after asking a question. Some interviewers become uncomfortable with silence and try to rephrase or explain the question, which can interrupt the thought process of the person trying to answer it.

It is also important to vary the questions so the interviewer can explore an issue in depth and in breadth. Questions aimed at defining the problem as broadly as possible help to identify a range of issues. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.