Magazine article Public Finance

Job Advisers Are Hindered by Red Tape, NAO Reports

Magazine article Public Finance

Job Advisers Are Hindered by Red Tape, NAO Reports

Article excerpt

Personal advisers working for Jobcentre Plus spent only half their time interviewing clients because of the burden imposed by paperwork, government auditors have said.

The advisers provide a highly valued service and have had a positive impact on improving customers' confidence and boosting their job-seeking skills, the National Audit Office said in a report on November 29.

There are more than 9,000 Jobcentre Plus personal advisers. Last year they conducted 10.8 million interviews with people looking for work.

The Organisation for Economic Co-operation and Development has identified significant improvements in relieving unemployment levels in countries that have adopted active jobseeking measures, such as those organised by personal advisers.

But the NAO report said their effectiveness was reduced because of bureaucracy, interruptions, and people failing to turn up for appointments. …

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