Magazine article PM Network

Thinking Too Big?

Magazine article PM Network

Thinking Too Big?

Article excerpt

U.K. government comes under fire for its overly ambitious IT projects.

THE U.K. GOVERNMENT DOESN'T HAVE THE BEST REPUTATION when it comes to delivering on large-scale IT projects. "Too much money is wasted on complex projects, which fail to deliver the anticipated benefits," according to Helping Find the Way to Better Public Sector IT, a white paper released last June by Quocirca, a global IT and communications research and analysis firm in Windsor, U.K. The reports recommends the U.K. governement base its projects on three "pillars":

1. Business needs: The customer must have a clear vision that encompasses benefits to the citizen.

2. Technology choice: It must reuse as many of the existing systems as possible, provide a flexible, scaleable platform lor future development, and (insure data integrity and transparency.

3. Project management: The project strategy must be a partnership between the customer and supplier, who both share the risk. The project must maximixe enduser acceptance by involving them and delivering "quick wins."

"IT in the U.K.'s public sector is under intense scrutiny and needs to deliver better results: Much investment has been made which has too often failed to deliver," notes Quoeirca. "Projects have a history of being protracted and complex, offering significant challenges to all involved. The questions being asked are: Has the government lost its way? Does it really know how to obtain success from these big projects?"

As IT gains a more prominent role in service delivery, real-time access to consistent data across a number of agencies and departments becomes crucial. …

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