Magazine article Public Finance

Whitehall 'Rewards Failure', Says IPPR

Magazine article Public Finance

Whitehall 'Rewards Failure', Says IPPR

Article excerpt

Hardworking and 'heroic' civil servants are being let down by a Whitehall culture that rewards failure and ignores successful individuals, a report by a leading think-tank has claimed.

Following a series of damning reports on central government departments' ability to deliver effective public services, the Institute for Public Policy Research has claimed that civil service structures must be overhauled so that they reward innovation and a focus on excellence.

The IPPR has compiled its own 'league table' of Whitehall departments assessed under the Cabinet Office's fledgling Departmental Capability Review system.

It concludes that five of the seven organisations reviewed require 'urgent', 'serious' or, at best, 'development' action to improve because they do not have the capacity to deliver their services adequately.

The departments include the Home Office, the Cabinet Office, Communities and Local Government, Education & Skills, Work & Pensions and Constitutional Affairs.

DCRs undertaken at the departments since last summer have exposed problems with the Child Support Agency, Jobcentre Plus benefit offices and magistrates courts, for example.

But the think-tank blames the structure and culture of Whitehall for the problems. …

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