Magazine article Library Administrator's Digest

Lost, Isolated and Powerless

Magazine article Library Administrator's Digest

Lost, Isolated and Powerless

Article excerpt

I noticed with interest this from a letter to Business Week from a professor emeritus at William and Mary, Armand Galfo:

" ... I was a graduate student at the State University of New York at Buffalo and was taking part in a nationwide W.K. Kellogg Foundation study of the way in which various entities - business, the armed forces and educational institutions - were being administered. Our small contribution was to visit public school systems and gather data about lines of communication among teachers, administrators and students in order to judge how well the schools were run. A major finding was that the larger the institution, the less comfortable the individual. The main complaint of individuals in large organizations is that they tend to feel lost, isolated and powerless."

That brought to mind a professionally administered "staff satisfaction" study we commissioned years and years ago in my library to study what the staff were thinking and how things looked from their perspective. As I remember, we came out pretty well among the 15 branches on most of the questions - better than I had anticipated. But a couple of interesting things came out of the study. The results showed consistently that the smaller the branch (actually the smallest was 5,000 square feet at the time, with an annual circulation of about 200,000 items, so compared with some libraries, not really that tiny), the higher the level of staff satisfaction was, measured by multiple questions. Communication level was, of course, one major factor.

The other interesting thing was that the average sick leave taken annually per staff member was consistently, in every case, lower as the branch got smaller. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.