Magazine article Workforce Management

Reducing Costs a Sore Subject at Hro Meeting

Magazine article Workforce Management

Reducing Costs a Sore Subject at Hro Meeting

Article excerpt


Cost savings" seem to have become bad words when it comes to discussing the business drivers of HR outsourcing. That at least appeared to be the case at last month's HRO World, an industry conference held in New York.

Speaking at an early-morning breakfast session before the conference began, IDC analyst Lisa Rowan shared data that showed cost savings as the top reason for both large and midmarket companies to sign HR business process outsourcing agreements. IDC defines HR business process outsourcing as those agreements that outsource more than one process.

Similarly, both large and midmarket employers said price competitiveness was the top attribute in selecting a provider, according to the IDC report, titled "HRO BPO: Buyer Trends and Outlook for 2007 and Beyond."

The most disturbing finding for providers, however, was that more than 30 percent of midmarket employers and 28 percent of large-market employers expect cost savings of 20 percent to 30 percent as a result of an HRO deal. Ten percent of large-market buyers expect those savings to be as high as 50 percent, according to I DC.

A more realistic expectation would be 10 percent to 20 percent, Rowan says.

"That's a scary mismatch between expectations and reality and will require a lot of education of buyers," she said during her presentation.

The findings were bad news for providers, many of whom are still trying to figure out how to make a profit in HRO. The topic of cost savings was a source of some controversy both at the breakfast and throughout the conference, particularly as many vendors and analysts argued that "business transformation" is replacing cost savings as a reason behind HRO deals.

Providers pushed back against the cost-savings rationale because it wasn't clear that the data referred to buyers of end-to-end HR business process outsourcing deals, said Patricia Johnson, a spokeswoman for Convergys, in an interview at the conference. …

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