Magazine article Public Finance

Learn from the CSA 'Disaster', Say Critical MPs

Magazine article Public Finance

Learn from the CSA 'Disaster', Say Critical MPs

Article excerpt

Senior MPs this week branded the Child Support Agency one of the greatest public administration disasters of recent times'.

The Public Accounts Committee examined the implementation of child support reforms that took effect in March 2003. Its July 5 report was sternly critical of the money thrown at a new IT system that was intended to underpin the reforms.

PAC chair Edward Leigh said: 'The Department for Work and Pensions never really knew what it was doing in dealing with the contractors EDS and the system was a turkey from day one. Three years after it was introduced, it still had 500 defects and staff confidence has been seriously damaged.'

The report notes that the failure of non-resident parents to pay maintenance can cause real hardship, yet the CSA has still not made full use of its enforcement powers. …

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