Magazine article Public Finance

Disputes Blamed on Poor Staff Communication

Magazine article Public Finance

Disputes Blamed on Poor Staff Communication

Article excerpt

Poor communication between managers and frontline staff is the most common reason for disputes in the public sector, research by lawyers suggests.

A study by the law firm Nabarro, published on October 2, has found that 'while the public and private sectors face many of the same challenges when it comes to the management and avoidance of disputes, the public sector struggles in key areas'.

The research analysed the causes and impacts of disputes such as employee discrimination hearings, supplier contract disputes and strikes.

'Poor communication' and 'failure to deliver' were cited as the main causes of disputes in both the public and private sectors, but the frequency of such complaints is higher in the public sphere: 93% and 83% of all cases respectively, compared with around 60% across private organisations. …

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