Magazine article Public Finance

R&C Change Security Questions after Data Loss

Magazine article Public Finance

R&C Change Security Questions after Data Loss

Article excerpt

The loss of personal details for 25 million Child Benefit recipients put other welfare payments under threat this week, after Revenue & Customs offices were forced to change security questions for tax credit enquiries.

Following Chancellor Alistair Darling's admission that personal details of all Child Benefit claimants and their children had been mislaid, Public Finance learnt that R&C offices were forced to adopt emergency procedures to process tax credit enquiries.

Staff working at tax credit centres usually ask callers to identify themselves using information that is contained on die two lost discs. As a precaution against fraud, callers were asked for other details, but many did not know the answers and were asked to call back

An R&C spokeswoman told PF: 'We keep our security questions under review to protect our customers. …

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