Magazine article Public Finance

Government Must 'Walk the Talk' on User Power

Magazine article Public Finance

Government Must 'Walk the Talk' on User Power

Article excerpt

Geoff Mukjan, the former Downing Street adviser, has called on senior government figures to take direct responsibility for efforts to make public services more user-focused.

Addressing the Public Management and Policy Association's annual meeting on December 4, Mukjan said that the government's rhetoric on that front had not yet been matched by the reality, and the gap between the two needed to be closed.

'Both "service" and "innovation" are words that are used a lot at the higher echelons of government. But what doesn't happen is people at the higher echelons being really called to account for how they are managing these two things,' Mulgan said.

'These two things are, strikingly, everywhere, but nowhere in terms of roles, responsibilities, buck-stopping and walking the talk.'

He argued that users of public services should be treated as consumers to harness their collective strength, and lamented the lack of any organisations to help that process. …

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