Magazine article Public Finance

Minister Backs Tailored Services

Magazine article Public Finance

Minister Backs Tailored Services

Article excerpt

Public services could be transformed if more people were allowed to commission their own services, a centre-Left think-tank has claimed.

A report from Demos says that so-called self-directed services would deliver long-lasting solutions to people s needs at a lower cost than traditional, top-down approaches.

Making it personal, published on January 18, says this more participative approach would also be fairer, as it would empower people who are the least confident in getting what they want from the current system.

'Self-directed services give people a real voice in shaping the service they want and the money to back it up,' the report's authors said.

'Previous approaches to public service reform have reorganised and rationalised public services. Self-directed services transform them.'

The report was launched at a day-long conference attended by Cabinet Office minister Ed Miliband. He said all citizens had the right to exercise choice over public services.

'We need more personal services. People will only have a better chance to meet their own ambitions if everyone - and not just those who can either argue loudest or supplement public services with private services - have access to services organised around their needs. …

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