Magazine article Workforce Management

Using Talent Supply Chain Management to Overcome Challenges in the Professional Services Market

Magazine article Workforce Management

Using Talent Supply Chain Management to Overcome Challenges in the Professional Services Market

Article excerpt

Discover how implementing an integrated talent supply chain management environment can help professional services providers enhance revenues by improving delivery performance and speeding client response. Learn how you can improve talent productivity at lower costs and improve service.

Most organizations are familiar with the discipline of supply chain management (SCM): the process of planning, implementing, and controlling the operations of the supply chain to satisfy customer requirements as efficiently as possible. The specifics of supply chain management - managing the movement, use, and storage of all raw materials, work in progress, and finished goods from origin to consumption - are well understood in the manufacturing industry. In fact, manufacturing companies have invested millions of dollars in software to optimize their supply chain processes.

Within the professional services industry, the concept of a fully integrated and optimized supply chain management process is not commonly applied. But market trends and related challenges are driving the need for professional services providers to apply a similar supply chain concept in their organizations: talent supply chain management.

We will define the key processes within talent supply chain management and illustrate how small improvements to those processes can significantly affect the overall performance of an organization.

Talent Supply Chain Management Overview

First, let's clearly define talent supply chain management. Building on the concept of a manufacturing supply chain, we define talent supply chain management for professional services providers as follows:

Talent supply chain management is the complete and integrated process required to hire, retain, and assign professional services professionals to successfully win business and execute client engagements as efficiently as possible.

Like a well-designed manufacturing supply chain, a comprehensive approach to managing the talent supply chain can reduce costs, add product value, extend resources, accelerate time to market, and solidify client loyalty.

With an integrated talent supply chain management environment you can expect to:

* Enhance revenues by improving delivery performance and speeding client response

* Improve talent productivity at lower costs

* Fine-tune the precision of forecasts and shorten planning cycles

* Leverage suppliers for greater service and better pricing

* Improve service quality and produce more technologically advanced service lines for better client value

* Enhance internal communications, collaboration, and processes for greater employee satisfaction

* Produce more reliable financial information

To achieve these benefits, professional services providers must reorient their thinking about internal processes and begin to treat the talent supply chain as a competitive advantage. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.