Magazine article Public Finance

Compassionate Care Should Be an NHS Priority

Magazine article Public Finance

Compassionate Care Should Be an NHS Priority

Article excerpt

Measures to improve patients' experience in the NHS should do more to support staff to offer compassionate care, a leading health think-tank has said.

The King's Fund report published to launch its Point of Care programme, which will look at patients' experience - said there was a lack of evidence to support many of the methods currently used to improve services. They were often too focused on one group of patients or one aspect of patients' experience.

Chief executive Niall Dickson said: 'Most of us know from our own experience that while care is often fantastic, it is sometimes impersonal and lacks compassion.

'We know good care can aid recovery and that good leadership can create a culture which brings that about. Working with patients, families, staff and the leadership within hospitals, we hope that the Point of Care programme will help to transform what it is like to be cared for in hospital. …

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