Magazine article Public Finance

'No Proof That Capability Reviews Improve Services', Warns NAO

Magazine article Public Finance

'No Proof That Capability Reviews Improve Services', Warns NAO

Article excerpt

A National Audit Office report has found no evidence that the capability reviews of Whitehall departments have led to improved public services.

All 17 main departments were reviewed during 2006/07 by teams appointed by the Cabinet Office. The programme cost £6.4m.

Each department was assessed against ten criteria but only one - the Department for International Development - was rated strong' or 'well-placed' on more than half these..

A quarter of all Whitehall ratings revealed 'urgent development areas', and first-round results from the Home Office and Department for Health were so bad they entered the serious concern' category.

Edward Leigh, chair of the Commons Public Accounts Committee, said: 'On paper the results show progress is being made and that departments are making improvements in the way they work.

'But the whole point of any such initiative has to be to improve the services provided to the public. …

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