Magazine article Workforce


Magazine article Workforce


Article excerpt

Domestic-partner Benefits Increase Profit and Goodwill

I ENJOY READING WORKFORCE magazine. [However], I was stunned to read the comment by Floyd Kirby of Plainfield Health Center (in the June issue of WORKFORCE) regarding the issue of domestic-partner benefits and was shocked that someone in the healthcare field should have the following attitude. (Mr. Kirby was responding to the article "Domestic-partner Benefits Are Gaining Popularity" in the February issue of WORKFORCE.)

His statement, "Current polls show that the majority of people still don't support domestic-partner benefits or even recognize the status of domestic partners," is an indication to me that this same majority needs to wake up and get ready for the 21 st century. Businesses that have adopted domestic-partner benefits also have enjoyed an increase in profit and an increase in goodwill from the gay, lesbian and transgendered community. Those that have not, will not. Charles D. Smith

Vice President, Client Services Amherst Consulting Group Boston, MA

Call Centers-Hear Ye,

Hear Ye

BRENDA PAIK SUNOO'S article in the April issue "HR Managers Unplug" was very informative and well-written, Additionally, the timing couldn't have been better. My employer, the U.S. Customs Service, is well into the planning and design phase of its effort to establish a human resources call center. This call center will be located in the Washington, D.C., metropolitan area and will serve a client population of more than 18,000 employees.

The article's overview of HR call centers throughout the country has given us additional insight into the type of component systems likely to meet our specific needs. Again, congratulations on a great article.

Charles E. Patterson

Personnel Management Specialist

US. Customs Service

Washington, D.C.

Call Centers Liberate HR

I HAVE JUST RECEIVED MY copy of the April issue and am pleased to read Brenda Paik Sunoo's article on call centers. This type of information is heartwarming and has renewed my interest in HR. I live in Jamaica and there aren't many companies here that understand the value of HR to their businesses. Most HR professionals here haven't been able to move from the functional and administrative areas of the profession, and therefore still are in the realm of personnel administration rather than strategic HR. Many of the articles in WORKFORCE relate to the United States. I look forward to a section that will allow articles from HR worldwide and would open the door for more solutions. …

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