Magazine article Independent Banker

15 Minutes with ... CHARLIE STUCKEY

Magazine article Independent Banker

15 Minutes with ... CHARLIE STUCKEY

Article excerpt

CEO OF THE $77 MILLION-ASSET PEOPLES STATE BANK & TRUST, BAXLEY, GA.

IB: Tthe financial crisis and recession have hit Georgia banks hard, yes?

Stuckey: Iit's been a disaster. Baxley is 90 miles west of Savannah with lots of farming and pine trees. The timber industry and small mom-and-pop businesses are in a bad way. The bank is fortunate to be doing well, though. We lend with both our heart and our head to stay safe.

IB: Peoples State Bank promises that employees will call customers by their first name. How do you manage that?

Stuckey: Our goal is to have each customer greeted with a smile. We know most of our customers, but if not, tellers look at the check or deposit slip and call each person by name. The women who answer the phone have a mirror there to see their own smile, and customers hear that in their voices. If I'm treated that way at the grocery store, for instance, I'd feel good and want to go back. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.