Magazine article Public Finance

MPs Grill Revenue & Customs Chief over Tax Bill Errors

Magazine article Public Finance

MPs Grill Revenue & Customs Chief over Tax Bill Errors

Article excerpt

Revenue & Customs was forced to defend its competence to MPs this week following the controversy over mistaken personal tax bills.

Some 1.4 million taxpayers are expected to receive unexpected bills after R&C checked payments for the past two years, although some 4 million will receive rebates.

At a Treasury select committee hearing on September 15, Labour member Chuka Umunna said every MP had been contacted by worried constituents. He asked: 'Is HMRC fit for purpose?'

Labour's John Mann told R&C chief executive Dame Lesley Strathie: 'Your staff morale is the lowest of any organisation in Britain, you have been closing offices and losing staff, you're dysfunctional, aren't you?'

Strathie said she had 'confidence in my workforce' but conceded 'there is an issue over staff engagement'. …

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