Magazine article Workforce

Tips to Ensure Good Communication in a Virtual Office

Magazine article Workforce

Tips to Ensure Good Communication in a Virtual Office

Article excerpt

As the article "An Ad Agency Pitches for the Virtual Office" profiling TBWA Chiat/Day, Los Angeles in the November issue of WORKFORCE shows, technology now allows a great many workers at the Venice Beach, California-based advertising agency to work offsite, either through a need for mobility, servicing client relations, work/life balancing or meeting budget requirements. Distance working and virtual organizations

demand more careful and deliberate communication techniques than the traditional office setting.

Here, Carolyn Corbin, president of the Center for the 21st Century, a Dallasbased think tank that predicts future workplace trends, offers some suggestions for enhancing communication in the virtual-office model.

Establish regular, mutually agreed-upon communication times. Telephone calls, e-mail messages, teleconferences, videoconferences and chat areas can all be entered at an agreed-upon time. Team meetings and group think-sessions can be carried out efficiently and effectively this way.

Make certain that offsite workers understand their worth to the organization. Devise methods to make these workers feel included in the team spirit. For example: If there are good-natured team contests, ensure that workers in the virtual workplace are included; or, you might create a virtual coffee break wherein spontaneous humor and light chat are exchanged.

Have social events periodically where all workers can meet in person. Circulate an online newsletter to keep everyone abreast of projects, discoveries, innovations and even errors. …

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