Magazine article Workforce Management

Stressing These Points

Magazine article Workforce Management

Stressing These Points

Article excerpt

Your employees don't have to be based in a remote, strife-torn nation for resiliency training to be of value. A natural disaster or manmade catastrophe can strike just as easily at home as abroad. And plenty of jobs involve unrelenting stress--from an emergency room doctor or nurse to employees who have become overtaxed as staffs are cut and more duties are dumped on them.

Joe DesPlaines, vice president of risk services at the employee assistance firm Empathia Inc., based in Waukesha, Wisconsin, has worked in emergency management for everything from aviation disasters to the Oklahoma City bombing. In such horrific situations, he says, "typically people you least expect will step up. Others are paralyzed." After such events, "there's a new normal. Things are never going to be the same again."

While some may recover quickly, others will need outside support. In many cases, a debriefing can be helpful, letting employees talk about what they've been through. …

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