Magazine article Workforce Management

2011 Optimas Award Winners: Infosys BPO

Magazine article Workforce Management

2011 Optimas Award Winners: Infosys BPO

Article excerpt

Infosys BPO

2011 WINNER: Corporate Citizenship

INFOSYS BPO, A DIVISION OF INFOSYS TECHNOLOGIES, based in Bangalore, India, had devised and presented multiple training programs in the past, inside India, as well as in Asia, Australia, North and South America, and the U.K. In fact, as a leading information technology services firm in India, Infosys is renowned for its training. Its training campus in Mysore, India, is one of the largest corporate training facilities in the world.

But Infosys BPO was faced with a new and daunting challenge when it set about establishing a training program for prospective business process outsourcing workers in Egypt. The program, EduEgypt, embodied the Egyptian government's hope of boosting the economy of the North African country by training the country's university graduates for an industry new to Egypt.

With its first foray into the Middle East, Infosys had its work cut out for it. Cultural differences and even significant differences in English pronunciation created barriers to success. On top of that, the first group of candidates tested by Infosys BPO produced only a small percentage deemed ready for the program. English proficiency was minimal and understanding of the outsourcing industry was nearly nonexistent. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.