Magazine article Drug Topics

Kansas R.Ph.S Stressed, but Satisfaction Levels Are High

Magazine article Drug Topics

Kansas R.Ph.S Stressed, but Satisfaction Levels Are High

Article excerpt

Like their peers in other parts of the country, Kansas community pharmacists are under the gun and feeling stressed out behind the counter, according to a survey conducted by the Kansas Employee Pharmacists Council (KEPC) of the Kansas Pharmacists Association.

Nearly half of the 336 pharmacists who responded rated their stress level as four or five on a scale from one (relatively stress-free) to five (dangerously stressful). One-third of the respondents work more than 45 hours per week, another gauge of workplace pressure. And 47% said that on an average day they have time for rest room and bathroom breaks "only if absolutely necessary, if business is slow enough, or never."

The majority of the Kansas respondents feel their pharmacy has adequate staffing to handle the workload. But among the pharmacists who feel shorthanded, 88% feel that decisions about staffing behind the counter are being made by someone other than the R.Ph. in charge. Asked who they would go to first if a workload issue arose, 61% of the respondents said they'd try to resolve the problem at the store level, either through the pharmacy manager or the store manager.

On the up side, nearly half (48%) of the pharmacists expressed high or very high satisfaction with their professional lives, also on a one-to-five scale. But more respondents (77%) feel that their patients are nearly always or always satisfied with their pharmacy services. Pharmacists who reported higher patient satisfaction included independent practitioners, pharmacy managers, and R. …

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