Magazine article Workforce Management

5 Questions: THE 'SECRET SAUCE'

Magazine article Workforce Management

5 Questions: THE 'SECRET SAUCE'

Article excerpt

JIM QUIGLEY, senior partner Deloitte and former CEO, Deloitte Touche Tohmatsu

Jim Quigley has been working at professional services firm Deloitte ever since he graduated from college in 1974, and served a four-year stint as CEO of the company from 2007 to 2011. Quigley recently spoke with Workforce Management senior editor Ed Frauenheim about both the way accounting firms came to excel as great places to work and his new book about leadership, As One.

Workforce Management: Deloitte and other professional services firms have made Fortune's Best Companies to Work For list for years. What's the secret?

Jim Quigley: Professional services is just a very unique business model. We hire large numbers of college graduates, we invest heavily in their development and give them highly marketable experiences at a young age. It's exciting, and it's diverse. And the pace at which you're learning is almost unparalleled.

WM: Deloitte pioneered Mass Career Customization for alternative career paths and highly flexible schedules. Why were you among the first to do so?

Quigley: We have a high performance culture, and client demands can require time commitments that are sometimes difficult to meet. ... Because of the demands, and our desire to work to create an environment where 'work can fit into life' and 'life can fit into work,' we created Mass Career Customization. …

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