Magazine article Journal of Property Management

Software 98

Magazine article Journal of Property Management

Software 98

Article excerpt

If you evaluate maintenance software solely on how well it tracks work orders or inventories faucets, you are missing the point, according to Andrew Marks, president and CEO of Invata International. "You can maintain something well and still not have satisfied tenants," he notes. To Marks, the key to successful maintenance management is to approach the job from a customer service perspective rather than an engineering one.

To aid in this tactic, maintenance management software should incorporate ways for managers to track not only if a job was completed, but how the resident rates the promptness and quality of the work. "This is particularly important with subcontractors," says Marks. "If they know you have a systematic way to check up on them, the odds are that they will go out of their way to satisfy the resident."

Software should also permit managers to incorporate the special requirements of tenants and have them printed on the work order. "Often A-8 has a baby and wants you to be quiet, while A- 10 is hard of hearing and needs you to knock loudly. With a large portfolio, it is impossible to remember every individual's preference, so automating it is the only way to ensure the proper response," notes Marks. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.